wk444 Privacy Policy

1Introduction

This Privacy Policy ("Policy") describes how wk444 ("the Platform", "we", "us", "our") collects, uses, stores, and discloses personal data obtained from individuals ("you", "your", "the Player") who access or use the wk444 website at https://wk444.io and its associated services, including sports betting, live casino, slot games, and fishing games.

wk444 is committed to handling your personal data responsibly, transparently, and in accordance with recognised data protection principles, including purpose limitation, data minimisation, accuracy, storage limitation, integrity and confidentiality, and accountability. While wk444 primarily serves the Bangladesh market, these principles reflect internationally accepted best practice for responsible data governance.

By registering an account with wk444, making a deposit, or using any service on the platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you should discontinue use of the platform and may request account closure by contacting our support team.

This Policy should be read together with the wk444 Terms & Conditions and the Responsible Gaming page, both of which are incorporated into the overall framework governing your relationship with wk444.

2Data Controller

For the purposes of this Privacy Policy, the data controller responsible for your personal information is wk444, operating the platform accessible at https://wk444.io. All data subject requests, privacy enquiries, and complaints should be directed to the wk444 data protection contact point using the details set out in Section 16 of this Policy.

Where wk444 engages third-party processors — such as payment service providers, KYC verification partners, or game suppliers — those parties act as data processors on wk444's behalf and are bound by contractual obligations to process data only as directed by wk444 and to maintain appropriate security standards.

3Data We Collect

wk444 collects the following categories of personal data, depending on your level of engagement with the platform:

3.1 Registration and Identity Data

When you create a wk444 account, we collect your full legal name, date of birth, residential address (including city and division within Bangladesh, such as Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or other divisions), email address, and chosen username. This data is required to establish your account and verify your identity.

3.2 Identity Verification (KYC) Documents

To comply with anti-money laundering (AML) obligations and age verification requirements, wk444 collects copies of government-issued identity documents. Accepted documents include the Bangladesh National Identity Card (NID), passport, or other valid government-issued photo identification, together with proof of current residential address. Biometric data embedded in official documents is processed solely for the purpose of verifying your identity and is not retained beyond the verification process.

3.3 Financial and Payment Data

wk444 collects information necessary to process deposits and withdrawals, including mobile banking account identifiers for bKash, Nagad, Rocket, and Upay transactions; bank account details for Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and other Bangladeshi bank transfers; card details for Visa and Mastercard transactions (processed via PCI-DSS compliant payment gateways); and cryptocurrency wallet addresses for USDT and Bitcoin transactions. Full card numbers and full bank account numbers are not stored by wk444 directly — they are processed by our compliant payment partners.

3.4 Transaction and Betting Records

We maintain a complete record of all financial transactions on your account, including deposit amounts, withdrawal requests, bonus credits, wagering activity across all game types, win and loss records, and account balance history. These records are essential for dispute resolution, AML monitoring, and regulatory compliance.

3.5 Technical and Device Data

When you access the wk444 platform, our systems automatically collect technical data including your IP address, device type, operating system version, browser type and version, screen resolution, time zone setting (Bangladesh Standard Time, UTC+6), and referring URL. This data is used for fraud detection, security monitoring, and improving platform performance.

3.6 Usage and Behavioural Data

We collect information about how you interact with the wk444 platform, including pages visited, games played, bet frequency, session duration, feature usage, and communication preferences. This data helps us improve the platform experience, personalise content, and identify patterns that may indicate problem gambling behaviour requiring responsible gaming intervention.

3.7 Communications Data

When you contact the wk444 support team via live chat, email, or WhatsApp, we retain records of those communications, including the content of your messages, timestamps, and the resolution provided. This data is used for quality assurance, dispute resolution, and training purposes.

3.8 Marketing Preferences

Where you have opted in to receive promotional communications, we retain your marketing preference settings, including the types of offers you have expressed interest in and your chosen communication channels. You may update or withdraw your marketing consent at any time via your account settings.

4How We Collect Your Data

wk444 collects your personal data through the following channels and mechanisms:

• Direct submission: Data you provide actively during registration, KYC document upload, payment processing, form completion, or support communications.
• Automated collection: Technical and usage data collected automatically by our platform systems, server logs, and analytics tools when you access the wk444 website.
• Cookies and similar tracking technologies: Session cookies, persistent cookies, and similar technologies that store preference and session data in your browser. See Section 8 for full details.
• Third-party sources: Identity verification data returned by our KYC partners following document checks; fraud risk scores from fraud prevention services; payment status confirmations from payment processors including bKash, Nagad, Rocket, and Upay.
• Device fingerprinting: Technical identifiers derived from your device configuration, used solely for fraud prevention and duplicate account detection.

5Legal Basis for Processing

wk444 processes your personal data on one or more of the following legal grounds, depending on the specific processing activity:

Processing Activity	Legal Basis
Account registration and management	Performance of contract — necessary to provide the service you have requested
Identity verification (KYC)	Legal obligation — required under AML and age verification obligations
Payment processing (deposits and withdrawals)	Performance of contract — necessary to process transactions
Fraud detection and security monitoring	Legitimate interests — protecting the platform and its users from fraud and abuse
Responsible gaming monitoring	Legal obligation and legitimate interests — duty of care toward players at risk
Marketing communications (opted-in)	Consent — you have actively opted in and may withdraw at any time
Platform analytics and improvement	Legitimate interests — improving service quality and user experience
Regulatory reporting and compliance	Legal obligation — required by applicable law or regulatory authority
Support communications	Performance of contract and legitimate interests — resolving player queries

6How We Use Your Personal Data

The personal data collected by wk444 is used exclusively for the following purposes:

• Creating, verifying, and managing your wk444 player account.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, Visa, Mastercard, USDT, and Bitcoin.
• Verifying that you meet the minimum age requirement of 21 years and are not subject to any self-exclusion restriction.
• Detecting, investigating, and preventing fraudulent activity, money laundering, duplicate accounts, and other prohibited conduct as defined in the wk444 Terms & Conditions.
• Monitoring betting and gaming activity for responsible gaming purposes, including identifying indicators of problem gambling and triggering interventions in accordance with our responsible gaming obligations.
• Resolving disputes, investigating complaints, and responding to support enquiries.
• Personalising your platform experience, including displaying relevant promotions, tailoring game recommendations, and remembering your preferences.
• Sending transactional communications, including deposit confirmations, withdrawal notifications, account security alerts, and service announcements.
• Sending marketing communications where you have consented to receive them, including promotional offers, bonus notifications, and event announcements relevant to the Bangladesh market (such as BPL season promotions and Eid bonuses).
• Complying with all applicable legal and regulatory obligations, including responding to lawful requests from competent authorities in Bangladesh or other relevant jurisdictions.
• Conducting internal analytics to monitor platform performance, identify technical issues, and improve the overall wk444 user experience.

7Data Sharing & Disclosure

wk444 may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

7.1 Payment Service Providers

Transaction data is shared with payment processors including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, Mastercard, and cryptocurrency network service providers, solely for the purpose of processing your deposits and withdrawals. These providers have their own privacy policies governing the data they receive.

7.2 Identity Verification Partners

KYC document data is shared with third-party identity verification service providers engaged by wk444 to conduct age and identity checks. These partners process your documents on wk444's behalf under strict contractual confidentiality obligations and are not permitted to use your data for any other purpose.

7.3 Game Suppliers

Certain technical identifiers (such as a pseudonymous player ID) may be shared with game suppliers — including Pragmatic Play, Evolution Gaming, Ezugi, Spribe, Microgaming, and NetEnt — to facilitate game session management and dispute resolution. Full personal identity data is not routinely shared with game suppliers.

7.4 Fraud Prevention and Security Services

wk444 uses third-party fraud detection and cybersecurity services that may process certain technical data (including IP addresses and device fingerprints) to assess risk. These services act as data processors under contract and do not use the data for independent purposes.

7.5 Legal and Regulatory Authorities

wk444 will disclose personal data to law enforcement agencies, regulatory bodies, courts, or other competent authorities in Bangladesh or internationally where required to do so by applicable law, court order, or where wk444 believes in good faith that disclosure is necessary to prevent serious harm, investigate suspected criminal activity, or protect the rights and safety of the platform and its users.

7.6 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of wk444's business, your personal data may be transferred to the acquiring entity as part of that transaction. wk444 will take reasonable steps to ensure that any acquiring entity is bound by privacy obligations consistent with this Policy and will notify affected users of any material change to data handling practices that results from such a transaction.

8Cookies & Tracking Technologies

The wk444 platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to gather analytical data that helps us improve the service. The following categories of cookies may be active on your device when you use wk444:

Cookie Type	Purpose	Retention
Strictly Necessary	Session management, authentication tokens, security checks, load balancing. Cannot be disabled without breaking core platform functionality.	Session / up to 24 hours
Functional	Storing your language preferences, display settings, and recently played games to improve your return visit experience.	Up to 90 days
Analytics	Collecting aggregated, anonymised data on page visits, session duration, and feature usage to identify performance issues and improve the platform.	Up to 13 months
Fraud Prevention	Device fingerprinting and behavioural signals used to detect suspicious activity, bot traffic, and duplicate accounts.	Up to 12 months
Marketing (opt-in only)	Tracking engagement with promotional content to measure campaign effectiveness. Active only where you have given explicit consent to marketing communications.	Up to 12 months

You may manage or disable non-essential cookies through your browser settings. Note that disabling strictly necessary cookies will impair your ability to log in and use the wk444 platform. Instructions for managing cookies in popular browsers are available through your browser's help documentation.

9Data Security

wk444 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. These measures include, but are not limited to:

• SSL/TLS encryption: All data transmitted between your device and the wk444 platform is encrypted using industry-standard SSL/TLS protocols. The presence of HTTPS in your browser's address bar confirms this encryption is active.
• Data encryption at rest: Sensitive personal data, including identity documents and payment information, is stored in encrypted form in our database infrastructure.
• Access controls: Access to personal data within wk444's internal systems is restricted to authorised personnel on a strict need-to-know basis. All internal access is logged and subject to periodic review.
• Two-factor authentication (2FA): wk444 supports and encourages the use of 2FA for all player accounts to reduce the risk of unauthorised account access.
• Penetration testing and security audits: wk444 conducts regular security assessments to identify and remediate vulnerabilities in its platform infrastructure.
• Incident response: In the event of a data security incident that poses a risk to your rights and freedoms, wk444 will take immediate containment action and notify affected individuals without undue delay.

While wk444 employs robust security measures, no internet-based platform can guarantee absolute security. You also have a responsibility to protect your own account by keeping your login credentials confidential and enabling two-factor authentication where available.

10Data Retention

wk444 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to any overriding legal obligations. The following retention schedule applies as a general guide:

Data Category	Retention Period	Basis
Account registration data	Duration of account + 5 years post-closure	AML legal obligation
KYC identity documents	Duration of account + 5 years post-closure	AML legal obligation
Financial transaction records	Duration of account + 7 years post-closure	Financial record-keeping obligation
Betting and gaming records	Duration of account + 5 years post-closure	Dispute resolution and compliance
Support communications	3 years from last interaction	Legitimate interests (dispute resolution)
Technical / device logs	Up to 12 months	Fraud prevention and security
Marketing preferences and consent records	Until consent withdrawn + 1 year	Consent record obligations
Self-exclusion records	Duration of exclusion + 7 years	Responsible gaming duty of care

Upon expiry of the relevant retention period, personal data is securely deleted or irreversibly anonymised. Anonymised, aggregated data (from which no individual can be identified) may be retained indefinitely for statistical and analytical purposes.

11International Data Transfers

The wk444 platform serves players primarily in Bangladesh. However, some of the third-party service providers engaged by wk444 — including game suppliers, cloud infrastructure providers, and fraud prevention services — may process your data on servers located outside Bangladesh. Where such international transfers occur, wk444 takes steps to ensure that appropriate safeguards are in place, including contractual data processing agreements that impose standards equivalent to those described in this Policy.

By using the wk444 platform, you acknowledge and consent to the transfer of your personal data to third-party processors in locations outside Bangladesh where necessary for the operation of the platform, subject always to the safeguards described in this section.

12Your Data Rights

As a wk444 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the wk444 data protection team using the details in Section 16. wk444 will respond to all verified requests within 30 calendar days.

• Right of Access: You have the right to request a copy of the personal data wk444 holds about you, along with information about how it is used and with whom it is shared.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held by wk444. You may update certain account details directly via your account settings panel.
• Right to Erasure ("Right to be Forgotten"): In certain circumstances, you may request the deletion of your personal data. This right is subject to overriding legal obligations — for example, wk444 cannot delete transaction records it is legally required to retain for AML compliance purposes.
• Right to Restriction of Processing: You have the right to request that wk444 restricts the processing of your personal data in specific circumstances — for example, if you contest the accuracy of the data or object to a particular processing activity while that objection is under review.
• Right to Data Portability: Where processing is carried out by automated means on the basis of your consent or a contractual relationship, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on wk444's legitimate interests, though such objections may be overridden by compelling legitimate grounds in certain cases.
• Right to Withdraw Consent: Where processing is based on your consent — for example, marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

13Children and Minors

The wk444 platform is strictly restricted to individuals who are 21 years of age or older. wk444 does not knowingly collect personal data from anyone under the age of 21. Age verification is a mandatory step in the account registration and KYC process.

If wk444 becomes aware that personal data has been collected from an individual under the minimum age, that account will be immediately suspended, all funds will be reviewed in accordance with applicable legal requirements, and the personal data will be securely deleted to the extent permitted by law. Parents or guardians who believe their child has created an account on wk444 should contact the support team at the earliest opportunity.

14Third-Party Links

The wk444 website does not contain links to external third-party websites for commercial or advertising purposes. Where references to third-party services are made (for example, payment providers such as bKash, Nagad, or Rocket), those services have their own independent privacy policies. wk444 is not responsible for the privacy practices of any third-party service provider, and we encourage you to review the relevant privacy policies of any payment or verification service you use in connection with your wk444 account.

15Policy Updates

wk444 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, new legal or regulatory requirements, or improvements to the platform. When we make material changes to this Policy, we will notify registered players via email and display a prominent notice on the wk444 platform for a period of at least 14 days before the updated Policy takes effect.

The effective date at the top of this Policy indicates when the current version was last reviewed and approved. Your continued use of the wk444 platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you should cease using the platform and may request account closure by contacting our support team.

We encourage you to review this Privacy Policy periodically to stay informed about how wk444 protects your personal data. Previous versions of this Policy are available upon request by contacting the data protection team.

16Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which wk444 handles your personal data, please contact us using the following details. All communications should be in English to ensure accurate and timely handling.

• Email: [email protected] — use the subject line "Privacy Enquiry" or "Data Subject Request" as appropriate.
• Live Chat: Available 24 hours a day, 7 days a week via the wk444 platform. Support agents operate on Bangladesh Standard Time (BST, UTC+6).
• WhatsApp: +880 1700 000000 (display only — for account and privacy queries during business hours).
• Response time: We aim to acknowledge all privacy-related enquiries within 2 business days and to provide a full response within 30 calendar days of receiving a valid, verified data subject request.

wk444 takes all privacy concerns seriously. If you are not satisfied with our response to your enquiry or request, you may refer the matter to the relevant data protection authority in your jurisdiction.